Services

smart
sales center

The Smart Sales Center is B12's technological solution for the omnichannel Contact Center, thanks to the implementation of Artificial Intelligence and Big Data. SSC enables the continuous analysis of thousands of data in real time to optimise the business and improve user experience with the brand.

contact center
based on ssc

B12's Contact Center services employ proprietary technologies implemented in our Smart Sales Center. They are grouped into three main products:
- Digital End-to-end +.
- Customer service and management.
- Customer retention and loyalty.

big data
and artificial
intelligence services

Machine Learning, Big Data architecture, Cloud Computing, iLabs, etc. At B12 we offer all types of Artificial Intelligence and Big Data services to increase business efficiency, through our technology partner, Strategy Big Data.

Contact us:

+34 916 629 534

madrid@agenciab12.com

Calle Alcalá, 21, 8ºD. 28014 - Madrid