end to end +
Our 360° comprehensive service begins with lead acquisition and ends with the closing of sales in our Smart Sales Center, B12’s technological Contact Center. The latest advances in Artificial Intelligence and Big Data are present throughout the process, maximising campaign productivity.
Customer care and management services
We offer the best customer service in the market, thanks to our clustering system of users and agents. Big Data provides us with real-time information and our algorithms connect each client to a similarly profiled teleoperator, which increases mutual understanding during the conversation and exponentially improves the user experience. The result: a superlative brand experience.
Customer retention and loyalty services
Big Data and Artificial Intelligence allow us to anticipate customer needs. Our predictive models based on Machine Learning and Data Mining alert us to leaks before they occur and allow us to meet our customers to design tailor-made campaigns. This reduces churn rates, increases customer satisfaction and increases ARPU.